Complaints procedure

In the event that you wish to make a complaint you should contact:
The Chief Executive, Weatherbys Hamilton LLP, Sanders Road, Wellingborough, Northants NN8 4BX
Telephone: 01933 440077 Email: enquire@weatherbyshamilton.co.uk

If your insurance is with an insurer at Lloyd’s and should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd's. Lloyd’s will investigate the matter and provide a final response. Lloyd's contact details are as follows:
Complaints, Lloyd’s, One Lime Street, London EC3M 7HA
Telephone: +44 (0)20 7327 5693 Email: complaints@lloyds.com Fax: +44 (0)20 7327 5225 Website: www.lloyds.com/complaints

If your insurance is with another insurer, please ask Weatherbys Hamilton for details of the appropriate person at that insurer to whom you should address your complaint.

Ultimately, should you remain dissatisfied with either Lloyd's or another insurer’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:
Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone: +44 (0)300 123 9 123 Email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk